Load Paper Message

[LLL3]

Anyone that could help with this would be a Huge Help

My printer keeps giving me a Load Paper warning everytime I try and print.  I have tried downloading new driver, there is paper, and cables are attached.  I have even taken another of the same printer from my office that works and it gives me the same message when I connect to my computer.  How can I reset or get the computer/printer to recognize that there is in fact paper in printer

[VK14]

Hi,

Please check the paper size and paper type setting in the driver under Paper/Quality Tab.

The paper size and type should be the same as set in the application you are printing from.

Recommended Paper settings are

Tray 1 Size = Any

Tray 1 Type = Any

Tray 2 Size = Letter or A4 (whichever size your are using)

Tray 2 Type = Plain (whichever type of paper you are using)

If the issue still persists please reinstall the driver, preferably UPD PCL6.

Although I am an HP employee, I am speaking for myself and not for HP.

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[planeshaver]

Is it possible that your print driver is defaulting to Tray 1?  As an experiment, try opening the front door and adding paper.

[LLL3]

So I checked and it will load paper from Tray #1 no error message.  But as soon as I close Tray #1 and try to print it gives me the error message again - to load more paper

I also download driver as suggested and check paper setting for Tray #1 and #2 - this did not work

[planeshaver]

Are you using the universal print driver or the PCL driver?  You may have to enable it in the advanced printer properties.  Go to Devices and Printers, Right mouse button on the P2035, printing preferences, paper/quality tab, set your paper source to Automatic.

[LLL3]

Still nothing, I tried that and still continually gives the same message with each print attempt.  Load Paper

[planeshaver]

Does this issue only occur when printing from a single application (i.e. Word) or from all applications?  I found this Microsoft article which applies to Word:

https://support.microsoft.com/en-us/help/904805/the-printer-settings-are-ignored-when-you-print-a-wo...

[LLL3]

So I checked several programs and the only one that has this Load Paper Error come up in Outlook.  I printed from Explorer, Chrome, Word, Excel all worked except Outlook.  Is there a work around that might fix this ?

[planeshaver]

When you print from Outlook, a Print dialog box should come up.  Click on the "Page Setup" button which will open another dialog box.  Click on the "Paper" tab and look for the "Paper Source" pulldown.  Select "Default Paper Tray" and see if that works.  If not follow the steps above and instead of selecting "Default Paper Tray", try selecting "Tray 2".