• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Thank you so much Jack. I am using Windows 10 when I downloaded and tried to install the driver file, it extracted all the files and stopped. As suggested above , I went to temp folder and looked for Hpsetup.exe file in that folder and double-click to run, which installed the entire package including the scanner and prompted me to configure the fax as well. Just amazing. Thanks Jack 🙂

HP Recommended

Thank you Jack135.  I can finally scan again!  I have never been impressed by HP's software though I have liked this printer.

 

 

HP Recommended

This procedure also did the job to get my OfficeJet 6960 software working again.

HP Recommended

Hi Jeet,

I followed you process to the letter. I have a new Del Vostro 3671 running Windows 10 Pro. When I ran the program it extracted and disappeared. 

 

Help!

HP Recommended

Here is the actual solution for installing on Win 10

1.  Plug in USB cable between computer and printer with LaserJet M1212nf MFP turned OFF

2.  Turn on LaserJet M1212nf MFP (computer is already on).  You will notice in the lower right that a new USB device has been detected

3.  Look in the Windows File Explorer (the yellow manilla folder in tool bar on bottom)

3.  Click on the .exe file, I think is is SmartStart)

4.  The software installs

5.  Note that the "E" drive (or if E drive is already taken, whatever drive it is on your system) will DISAPPEAR after installation

 

Bottom line:

This is how you install this Printer/Copier/Scanner in Windows 10 and get full functionality.

 

Explanation:

You may as well ignore the other answers.  Maybe they work...this is the sure thing.

The setup is stored on the LaserJet M1212nf MFP itself and will kick in after the USB is plugged in and the printer powered up.

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.