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07-19-2017 02:32 PM
All of a sudden, my M402 won't print envelopes in Word from the Mailings>Envelopes menu. Envelopes feed through manual feed, but nothing prints on them. Tried updating driver - no luck. Tried uninstalling and reinstalling printer - no luck. Prints address correctly on plain paper using manual feed when envelope set to letter size 8-1/2x11 envelope, but won't print on #10 envelope.
This just started... not aware of any system changes that occurred.
It's driving me nuts. HELP!! I don't want to have to buy a Canon printer just to print envelopes!
07-24-2017 01:43 PM
My HP Laser Jet M402dn is doing the same thing. It was working just fine, then last Friday 7/21/17 it wouldn't print envelopes. It will pull the envelope through the manual feed (which it what I had been using) but nothing prints on it. It will however print the address on a plain sheet of paper. This is driving me crazy!!
08-07-2017 09:48 AM
I found my problem. It was the specific envelopes we were using. The ones that wouldn't work were self-sealing, with two flaps and a space between the two flaps. Apparently there is a sensor which detected the space and determined that the envelope wasn't right. Everything works fine with standard non-self sealing envelopes, and with the self-sealing envelopes with only one flap. We won't be buying the "cheap" two-flap envelopes again!
02-21-2019 07:14 AM
I found a work around solution. I was trying to print 6 3/4 envelopes (the smaller ones) and I couldn't get the address to center correctly. Step 1. Don't be in the Envelope print window, just be where you just open Word. Go to file on the upper left and go to Print and change the paper from Letter to A4. Step 2 go back to where you are going to print your envelope. Normally, most people would select the option the second one from the right where you select how the envelope is going into the printer. I would normally select that it is facing up with the right side going in first in the landscape postion. You want to change this to select the option so you are feeding the envelope straight in so the return address is in the top left and the stamp would be on the top right. Once you do this, put the envelope in the printer like you used to normally do it and the address will print perfectly. You are just tricking the computer but this did work for me.