Mac Book Printer Spool Queue Full - how to clear?

[nwsnobird]

Regularly my B210e printer won't print.  I select my printer from  Sys preferences- says ready to print.

When I hit Print comand  the Printer screens says printing then stops (sometimes screen says  spool area full)

throws to printer to idle then deletes the printing  in process message and puts printer in idle.

Have called HP reps paid for advice spent 7 hrs running Mac disk utility First  Aid -verifying & repairing permissions

Verfied disk OK       Worked briefly

Have unplugged printer numerous times to clear.  In the past that would help-  now nothing works

[happytohelp01]

Hi nwsnobird,

Welcome to the HP Support forums.  I understand that you are getting a print spool queue full message when trying to print to your Photosmart B210e printer from your Mac.

I have included the 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print document.  It has a section for each operating system.  Please click on your version of Mac OS X and follow the steps provided.  I know it doesn’t specifically mention the error you’ve seen, but it has the steps to clear and/or restart your print queue.

If the above document doesn’t resolve the issue, please respond back with some further information:

1. How is the printer connected (USB cable or wireless)?
2. What version of Mac OS X are you using?
3. Are you using Boot Camp to have both Mac and Windows operating systems loaded on the same computer?
4. Have you also tried resetting the print system?  Reset the Printing System post by ShlomiL

Thank you.

[nwsnobird]

Thank you for the reply.  Unable to get any help from HP tech support twice 

  "Please click on your version of Mac OS X and follow the steps provided.  I know it doesn’t specifically mention the error you’ve seen, but it has the steps to clear and/or restart your print queue.

 "click on your version" where is it?

1. How is the printer connected (USB cable or wireless)?     USB
2. What version of Mac OS X are you using? 10.6.8
3. Are you using Boot Camp to have both Mac and Windows operating systems loaded on the same computer
4. "Boot Camp"  where do you get it?
5.   Have you also tried resetting the print system?  Reset the Printing System post by ShlomiL
6.   Looked at it but couldn't find the right buttons to access

Thanks for the help

[happytohelp01]

 Hi nwsnobird,

Thank you for the updated information, it is appreciated.

If you click on the titled of the document, it would have opened up in a new window. I have included the complete link for you ----> http://support.hp.com/us-en/document/c02221706

I have included how to Reset the Printing System from Apple Support.  The link to it is -----> http://support.apple.com/kb/ht1341

If you are unsure how to access the Apple menu, please click on the Apple icon (  ) in the upper left hand corner of your Mac.

[nwsnobird]

this fix WORKED.
THANK YOU VERY MUCH . After dealing with 5 HP support techs & 1 Apple tech your provided the solution THAT REALLY WORKED

[happytohelp01 · Accepted solution]

Hi nwsnobird,

That’s wonderful to hear!  I’m very happy that you are up and running again.  

If you agree, would you please mark the post with the ‘Accepted Solution’ so others can find it?  Please and thank you.