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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2017 10:47 AM

HP Recommended
Product: HP LaserJet Pro M402n
Operating System: Microsoft Windows 10 (64-bit)

I was messing around with the printer settings and I seem to have locked myself out. I get the message "menu access disabled".

 

I also cannot access the computer via the web interface.

 

I've been reading the forum postings and seem to need a cold reboot.

 

Can you help?

4 REPLIES 4

‎08-03-2018 09:56 AM

HP Recommended

I have the same problem and can't find any solution.

 

I can access to the web interface, but don't remember the admin password.

 

How to do a factory reset?

‎08-03-2018 10:02 AM

HP Recommended

Check this:

 

https://www.youtube.com/watch?v=Pg72V2vCLN8

https://www.youtube.com/watch?v=Pg72V2vCLN8
youtube.com/watch?v=Pg72V2vCLN8
Cold Reset HP LaserJet M401: 1. Turn the product off. 2. Perform one of the following steps: - LCD control panel models: Simultaneously press and hold the right arrow button and the Cancel button. Keep these buttons depressed as you turn the product on. - Touchscreen control panel models: Press

‎04-19-2019 01:10 AM

HP Recommended

With Laserjet Pro m402dw it does not work. Kept the right arrow and cancel button pressed then switched off, waited 10 sec and switched on again. But it did not reset the printer. Tried this technique multiple times... Can you please provide solution to hard reset m402dw????

‎07-21-2019 12:18 PM

HP Recommended

Turn off the device first.  Then hold the two buttons.  WHILE holding the buttons down, turn the printer back on.  You should get a message on the display that its initializing.  When you see that msg, you can let go of the two buttons.

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