• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-11-2015 09:43 PM

HP Recommended
Product: OfficeJet Pro 8620
Operating System: Microsoft Windows 7 (64-bit)
I just bought my new OfficeJet Pro 8620 from OfficeDepot today. I took it home and start to assemble it. When I open the box, I got my printer but also THREE power cords (none of which fit or work) and an instruction manual for 4 channel RC helicopter. What printer box did not include was the starter ink package and the right power cord to turn on the printer. How do I get the correct power cord and starter ink for the OJP 8620? Very disappointing HP😕
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2015 01:11 PM - edited ‎08-13-2015 01:14 PM

HP Recommended

Hi @Gypsyking011,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

 

Thanks,

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

View solution in original post

2 REPLIES 2

‎08-13-2015 01:11 PM - edited ‎08-13-2015 01:14 PM

HP Recommended

Hi @Gypsyking011,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

 

Thanks,

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

‎08-19-2015 09:53 AM

HP Recommended

I did the situation resolved.  I took the printer back to Home Depot and they exchanged it for another printer the next day.  Home Depot in Greensboro has the Printer that including a incomplete items for the printer.  Thank you for the support.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.