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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
OfficeJet Pro 8620
Microsoft Windows 7 (64-bit)
I just bought my new OfficeJet Pro 8620 from OfficeDepot today. I took it home and start to assemble it. When I open the box, I got my printer but also THREE power cords (none of which fit or work) and an instruction manual for 4 channel RC helicopter. What printer box did not include was the starter ink package and the right power cord to turn on the printer. How do I get the correct power cord and starter ink for the OJP 8620? Very disappointing HP😕
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Gypsyking011,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

 

Thanks,

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

View solution in original post

2 REPLIES 2
HP Recommended

Hi @Gypsyking011,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

 

Thanks,

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
HP Recommended

I did the situation resolved.  I took the printer back to Home Depot and they exchanged it for another printer the next day.  Home Depot in Greensboro has the Printer that including a incomplete items for the printer.  Thank you for the support.

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