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04-20-2017 09:57 AM
I have two printers within a business and neither will scan or copy properly. When attempting to scan through programs like Scan To, HP Scan, alternative apps like Paint, the scanning programs result in a blank page.
On both the Laserjet Pro MFP M125nw and LJ Pro MFP 127fn, the screen shows 'Calibrating' after attempting to copy on either printer. I have reset both printers, rechecked the connection for all plugs, installed and reinstalled all drivers and software and nothing has worked.
The MFP M125nw is connected through a USB and the MFP 127 is connected through the network and both are experience the same errors. Printing functionality works fine on both printers. When attemping to copy, I tried opening the lid and the scanner moves about an inch and returns to its' original position on both.
While running HP Scan Doctor, here are the results I get on both:
I reset the WIA and followed instructions on all other question boards and nothing seems to be working.
04-21-2017 02:25 PM
Let me take a moment to thank you for posting on the HP Support Forums.
I understand that you have an HP LaserJet Pro MFP M125nw and an HP LaserJet Pro MFP M127fn printer. I read that both printers are able to print but cannot scan and copy. You have reset both printers and have reinstalled the drivers.
While running HP Scan Doctor, I understand below results are obtained:
Not to worry, I'll do my best to help.
The WIA (Windows Image Aquisition) service is of Microsoft and not supplied by HP.
I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Please try to make a copy and check if it is successful. If not then it indicates towards a hardware failure.
I hope this information helps. Please feel free to let me know the results. Cheers! 🙂