Multiple Printers Experiencing Scan/Copy Issues

[tannerholmes]

I have two printers within a business and neither will scan or copy properly. When attempting to scan through programs like Scan To, HP Scan, alternative apps like Paint, the scanning programs result in a blank page. 

On both the Laserjet Pro MFP M125nw and LJ Pro MFP 127fn, the screen shows 'Calibrating' after attempting to copy on either printer. I have reset both printers, rechecked the connection for all plugs, installed and reinstalled all drivers and software and nothing has worked. 

The MFP M125nw is connected through a USB and the MFP 127 is connected through the network and both are experience the same errors. Printing functionality works fine on both printers.  When attemping to copy, I tried opening the lid and the scanner moves about an inch and returns to its' original position on both. 

While running HP Scan Doctor, here are the results I get on both: 

• Windows (WIA) Scan Error: The Scan process was cancelled by the user.
• HP Twain Scan Error: The Scan process was cancelled by the user.
• HP Scan: Successful

I reset the WIA and followed instructions on all other question boards and nothing seems to be working. 

[MKazi]

@tannerholmes

Let me take a moment to thank you for posting on the HP Support Forums. 

I understand that you have an HP LaserJet Pro MFP M125nw and an HP LaserJet Pro MFP M127fn printer. I read that both printers are able to print but cannot scan and copy. You have reset both printers and have reinstalled the drivers. 

While running HP Scan Doctor, I understand below results are obtained:

• Windows (WIA) Scan Error: The Scan process was canceled by the user.
• HP Twain Scan Error: The Scan process was canceled by the user.
• HP Scan: Successful

Not to worry, I'll do my best to help. 

The WIA (Windows Image Aquisition) service is of Microsoft and not supplied by HP.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Please try to make a copy and check if it is successful. If not then it indicates towards a hardware failure. 

I hope this information helps. Please feel free to let me know the results. Cheers! 🙂