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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-15-2016 05:43 AM

HP Recommended
Product: HP Deskjet 1510
Operating System: Microsoft Windows 10 (64-bit)

Some help would be really appreciated. 🙂 Not working.png

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2016 10:04 AM

HP Recommended
Sorry, I suggest you call HP on the phone now.

View solution in original post

12 REPLIES 12

‎02-15-2016 05:47 AM

HP Recommended
When you start the install of the printer the USB cable must be unplugged. Do not plug in the USB cable until the software tell you to do so. Also, make sure you are using a USB 2.0 port on the computer.

‎02-15-2016 06:29 AM

HP Recommended

It still doesn't work. Not working.png

‎02-15-2016 06:47 AM

HP Recommended
Try another cable, try another computer. If no joy, take the printer back for replacement.

‎02-15-2016 06:49 AM

HP Recommended

I've had this printer for a few years now and it works fine with the same cable when connected to my Windows 7 lapotp. 

‎02-15-2016 06:51 AM

HP Recommended
OK, looks like it may be your new computer. Make sure you totally deinstall the software provided. Now try again.

‎02-15-2016 07:58 AM

HP Recommended

I tried again and it still does not work. 😞

‎02-15-2016 08:42 AM

HP Recommended

Download the Win 10 full featured software and drivers here.

 

http://support.hp.com/us-en/drivers/selfservice/HP-Deskjet-1510-All-in-One-Printer-series/5157551/mo...

 

Deinstall what you have and run this.  Make sure the USB cable is unplugged.

‎02-15-2016 08:43 AM - last edited on ‎04-21-2016 03:24 PM by HP Administrator

HP Recommended

If the above fails again....

 

Let’s download and run the HP Print and Scan doctor, what does this say?

 

http://support.hp.com/us-en/document/c03286146

‎02-15-2016 09:56 AM

HP Recommended

It said this:                                 I then installed it and I encountered the same problem as previously 'connect the usb cable' Not working 3.png

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