My HP Deskjet 2541 Will Not Print Anything

[ZackWalters1]

Hello,

My HP Deskjet 2541 will not print anything.  It worked the first day I used it and never since.  It connects to my laptop when I plug it into the USB and shows up on Microsoft word as online when printing a document and I click print, but nothing happens even though it says printing has finished.  The scanner works just fine, however; the printing aspect of it just does not work.  It is really frustrating because as a student I always need to print off papers and study guides, etc. but it just doesnt want to print for some reason.

Thoughts?

[Sunshyn2005]

Hi @ZackWalters1, thanks for reaching out to the HP Forums! I would be happy to help you with your Deskjet 2541. 

What operating system, and version do you have? Mac or Windows?

If you have a Windows operating system, running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:

• Connectivity:

  USB: Verifies that the USB connection from your computer to the HP product is working correctly.

  
  

  Network: Verifies that the network connection between your computer and your network is working correctly.

• Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.

• Driver Check: Checks for missing or corrupt driver files.

• Device Manager: Checks for problems in Device Manager that would prevent printing.

• Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.

• Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).

• Port Match: Checks the port settings for the HP product.

• Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.

• Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.

• Print Settings: Checks and adjusts the print quality settings.

• Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.

• Scan Tests: Checks the scan mechanism, drivers, and registry entries.

Source:Try the HP Print and Scan Doctor for Windows

Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools

If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.

• If you see only green check marks (), the tool did not find any problems.

• If you see green wrenches (), the utility identified an issue and corrected it automatically.

• If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.

• If you see a red X (), follow the on-screen instructions to resolve the issue.

Thanks, I look forward to hearing back from you.

[PW1967]

I have used this printer for 5 months and it is starting to give me a lot of error messages.

Mainly:  Offline

I can make copies but it will not pick up from my computer!  I have reinstalled, twice!  I use this for lesson planning, etc.

It is an HP Deskjet 2541

Help! I use this daily and it is not user friendly at all. 

I have looked at and read everything the Help option has given me and again, no help!

[Sunshyn2005]

Hi @PW1967,

I would be happy to help you with your Deskjet 2541. Since the main error you are seeing is offline, let's address this first. Please use the following document to troubleshoot the issue, and let me know the outcome of your efforts; 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.

When you open this document, you may notice the title states, HP LaserJet Printer, this is not limited to LaserJets and will apply to your Deskjet.

Please let me know what other error messages you are seeing and we can work on a solution for them too. Thanks. I look forward to hearing back from you.