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- My HP Envy 4500 Status says Attention Required

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05-07-2014
11:26 AM
- last edited on
03-06-2017
03:23 PM
by
OscarFuentes
Hi we_pittman,
I would like to help you determine why your HP Envy 4500 Status says Attention Required, and resolve the issue. If you have a Windows operating system, please download and run the Print and Scan Doctor. The Dr. helps fix boo- boos!
The Print and Scan Doctor (PSDR) actually diagnoses and helps resolve many common printing, scanning, and connectivity problems, including:
- Connectivity :USB: Verifies that the USB connection from your computer to the HP product is working correctly.Network: Verifies that the network connection between your computer and your network is working correctly.
- Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
- Driver Check : Checks for missing or corrupt driver files.
- Device Manager : Checks for problems in Device Manager that would prevent printing.
- Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
- Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
- Port Match : Checks the port settings for the HP product.
- Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
- Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
- Print Settings : Checks and adjusts the print quality settings.
- Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
- Scan Tests : Checks the scan mechanism, drivers, and registry entries.

- Do you see flashing lights, or error messages on the printer?
- Can you perform a self test report?
- On the printer control panel, press the Down Arrow (
) to select Tools, and then press OK.
- Press the Down Arrow (
) to select Printer Status Report, and then press OK. The printer prints the test page.
- Where and when do you see this 'requires attention' message?
- If you leave the printer on and unplug it for one minute, does the message go away when you plug it back in?

Sunshyn2005
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
03-14-2015 10:46 AM
I am experienceng the same problems as highlighted above, ie. HP Envy 4500 Status says "Attention Required"
I have tried unplugging, I have tried HP doctor - so far no solution
Pleae help, it's driving me crazy
I am on a DELL Inspiron 15, with WIndows 8.1
Thanks in advance
03-16-2015 07:32 AM
Hi @timr101
What happens when you run the HP Print and Scan Doctor? Although it may not have resolved the issue, one of the tests performed is the Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error. Knowing the outcome of this test will help me to understand the error state and troubleshoot the issue.
Sunshyn2005
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
09-27-2015 03:25 PM
Same as all above. Only thing is, I know what is goiing on... I am trying to run in single cartridge mode. Only color cartridge, but I assume the same thing would be true for black only. THe printer will work in this mode, As I have copied and printed out diagnostic pages loal to the printer. It just will not print ffrom the lap top. Dell Inpirion 15 running win 8.1.
HELP.. I am very irritated.
09-28-2015
08:12 AM
- last edited on
03-15-2017
02:28 PM
by
OscarFuentes
Hi @hmsbss,
I understand you are using your printer in single cartridge mode and are unable to print. I suggest running the HP Print and Scan Doctor to help identify/resolve the issue. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
- Connectivity:USB: Verifies that the USB connection from your computer to the HP product is working correctly.Network: Verifies that the network connection between your computer and your network is working correctly.
- Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
- Driver Check: Checks for missing or corrupt driver files.
- Device Manager: Checks for problems in Device Manager that would prevent printing.
- Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
- Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
- Port Match: Checks the port settings for the HP product.
- Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
- Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
- Print Settings: Checks and adjusts the print quality settings.
- Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
- Scan Tests: Checks the scan mechanism, drivers, and registry entries.

Sunshyn2005
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
