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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-28-2016 11:51 AM

HP Recommended
Product: HP Envy 4512
Operating System: Microsoft Windows 10 (64-bit)

I have gotten it to work a few times and then if just suddently can't connect. If I open the scan utility on the computer then I can get it to work but I can't get it to save the document I have scanned. It is connected with a USB cable.

2 REPLIES 2

‎09-29-2016 07:40 AM

HP Recommended

Hi @jlmom, 

 

Thank you for joining the HP Forums! 

 

I understand that you cannot scan with your HP Envy 4512 printer. I am happy to help! 

 

To confirm the printer's hardware is functional, are you able to make a copy with the printer's scanner glass? Copying Documents or Photos. 

 

If you can make copies, try the steps in this guide, USB Scanner Connection Error (Windows). 

 

Remember to please return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Hope this resolves your scanning issue! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

‎09-29-2016 09:54 AM

HP Recommended

Yes. Copying and printing work. I now have scanning to work. It just started to randomly work. I'm still not sure why it wasn't working before.

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