My Officejet 6978 Won't scan to USB

[ConnieGohata]

I finally got the scan to PC to work, which makes the USB flash drive unneccesary, but it still doesn't work.  The scan to USB was why I got this model.

The printer hangs, it goes to the point of scanning and the document feeder doesn't feed or even sound like it is on.

I know the document feeder works - it scanned to my PC.  I am connected to PC via USB port on the back of printer and the back of computer.  I can't get it to go through my wireless (which is on because I have instant ink).

I tried cancelling the scan, and after more than 10 minutes, it still says cancelling scan on the printer window.

I have rebooted several times, had to unplug the printer from the back.  Still does the same thing.

Yesterday, I had to run home to scan something important because I couldn't get the scan to USB to work.

So I am up to date with software.  I have the FULL software.  The scan to PC seems to be working.  Now how do I get scan to USB to work?

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try to format your USB to Fat32 File system and then try to scan to USB again?

Thanks.

[ConnieGohata]

I thought SanDisk was already Fat32???.

[greenturtle]

HI,

Just do a format check to find out.

Hope that helps!

[Congole]

I just went and exchanged my printer.

[greenturtle]

Hi @Congole

Thanks for using the HP Forums.

If you are facing the same issue after getting the new printer, please do a check on the format of the SD card to ensure that it is Fat32 (or Fat) file system.

Hope that helps!