Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
jsk80 Honor Student
Honor Student
2 1 0 1
Message 1 of 14
9,760
Flag Post
HP Recommended

My Sprocket won't turn on but has been charged

Sprocket

Hello - I just got my HP Sprocket.  Used it a few times and now I cannot get it to turn on.  I tried charging it and the light is green, yet it will still now power on.  I have tried resetting it and everything.  Please help!

0 Kudos
Tags (1)
13 REPLIES 13
HP Support Agent
HP Support Agent
7692 7684 420 576
Message 2 of 14
9,710
Flag Post
HP Recommended

My Sprocket won't turn on but has been charged

@jsk80, welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that your HP Sprocket does not power on.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: http://hp.care/2gmcRfs

 

If  the issue still persists, then I request you to contact HP Phone Support at the link: www.hp.com/contacthp

 

Let me know how that works.
 

I hope you have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

0 Kudos
Danielb1 Student
Student
1 1 0 0
Message 3 of 14
9,658
Flag Post
HP Recommended

My Sprocket won't turn on but has been charged

Hello,

 

I'm having the same issue. Our printer will not turn on at all. I've charged it, and held the reset button for 3 seconds with a pin. The power light never comes on.

 

Thanks

0 Kudos
HP Support Agent
HP Support Agent
7692 7684 420 576
Message 4 of 14
9,650
Flag Post
HP Recommended

My Sprocket won't turn on but has been charged

 

 

@Danielb1, welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that your HP Sprocket does not power on.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: http://hp.care/2gmcRfs

 

If  the issue still persists, then I request you to contact HP Phone Support at the link: www.hp.com/contacthp
 

I hope you have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

0 Kudos
EduardoAbreu Top Student
Top Student
4 4 0 2
Message 5 of 14
8,556
Flag Post
HP Recommended

My Sprocket won't turn on but has been charged

Same with me.
seems its a big problem that HP refuses to admit and recall all Sprockets.

what is the point of a product that does not work?

I bought it as a birthday present and now i have to send it back. There no joy anymore.

0 Kudos
Retired
Retired
8121 8112 483 919
Message 6 of 14
8,535
Flag Post
HP Recommended

My Sprocket won't turn on but has been charged

Greetings @EduardoAbreu

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing an issue with your Sprocket where is not powering On, is that right?

Not to worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

 

Request you try resetting the Sprocket by following the procedure mentioned under "How do I reset my printer?" section of this HP Article

If the issue persists, please contact our phone support for any service options available. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

0 Kudos
EduardoAbreu Top Student
Top Student
4 4 0 2
Message 7 of 14
8,525
Flag Post
HP Recommended

My Sprocket won't turn on but has been charged

Yes, I did try it, but IT IS IMPOSSIBLE to reset something thad DOES NOT TURN ON AT ALL.
Please, stop dodging the issue and give a solution. I am not the first to have exactly the same problem.

jsk80 Honor Student
Honor Student
2 1 0 1
Message 8 of 14
8,517
Flag Post
HP Recommended

My Sprocket won't turn on but has been charged

I completely agree. Mine still doesn't turn on and it was after the return date so I'm stuck with something that doesn't work at all. I'm sorry you are having the same issue.
Retired
Retired
8121 8112 483 919
Message 9 of 14
8,514
Flag Post
HP Recommended

My Sprocket won't turn on but has been charged

Thanks for the reply and trying the suggested step. Request you contact our phone support for any service options available as it is a hardware issue. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

0 Kudos
EduardoAbreu Top Student
Top Student
4 4 0 2
Message 10 of 14
8,486
Flag Post
HP Recommended

My Sprocket won't turn on but has been charged

Thanks for nothing. So far, HP has only sent me from Twitter, to online form, now you are sendim me to Phone Support.

 

next time i'll just buy a chineese printer on bangood. A least they are cheap and have a working customer service instead of playing ping-pong with their clients.

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation