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- HP Community
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- Printers Archive
- My Sprocket won't turn on but has been charged

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12-21-2016 01:25 PM
Hello - I just got my HP Sprocket. Used it a few times and now I cannot get it to turn on. I tried charging it and the light is green, yet it will still now power on. I have tried resetting it and everything. Please help!
12-22-2016 08:35 AM
@jsk80, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.
I understand that your HP Sprocket does not power on.
Don't worry as I have a few steps that should help fix this issue.
And here's the step by step guide for you in the link: http://hp.care/2gmcRfs
If the issue still persists, then I request you to contact HP Phone Support at the link: www.hp.com/contacthp
Let me know how that works.
I hope you have a good day ahead.
12-25-2016 03:11 PM
@Danielb1, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.
I understand that your HP Sprocket does not power on.
Don't worry as I have a few steps that should help fix this issue.
And here's the step by step guide for you in the link: http://hp.care/2gmcRfs
If the issue still persists, then I request you to contact HP Phone Support at the link: www.hp.com/contacthp
I hope you have a good day ahead.
07-11-2017 02:31 AM
Same with me.
seems its a big problem that HP refuses to admit and recall all Sprockets.
what is the point of a product that does not work?
I bought it as a birthday present and now i have to send it back. There no joy anymore.
07-12-2017 07:46 AM
Greetings @EduardoAbreu,
Welcome to HP Forums and Thanks for the post.
I understand that you are facing an issue with your Sprocket where is not powering On, is that right?
Not to worry, I will be glad to assist you.
Have you tried any troubleshooting steps on your own?
Request you try resetting the Sprocket by following the procedure mentioned under "How do I reset my printer?" section of this HP Article.
If the issue persists, please contact our phone support for any service options available.
Keep me posted.
Chimney_83
I am an HP Employee
07-12-2017 11:42 AM
Thanks for the reply and trying the suggested step. Request you contact our phone support for any service options available as it is a hardware issue.
Keep me posted.
Chimney_83
I am an HP Employee
07-14-2017 02:20 AM
Thanks for nothing. So far, HP has only sent me from Twitter, to online form, now you are sendim me to Phone Support.
next time i'll just buy a chineese printer on bangood. A least they are cheap and have a working customer service instead of playing ping-pong with their clients.
