My Sprocket won't turn on but has been charged

jsk80 · ‎12-21-2016

Hello - I just got my HP Sprocket. Used it a few times and now I cannot get it to turn on. I tried charging it and the light is green, yet it will still now power on. I have tried resetting it and everything. Please help!

Rainbow23 · ‎12-22-2016

@jsk80, welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that your HP Sprocket does not power on.

Don't worry as I have a few steps that should help fix this issue.

And here's the step by step guide for you in the link: http://hp.care/2gmcRfs

If the issue still persists, then I request you to contact HP Phone Support at the link: www.hp.com/contacthp

Let me know how that works.

I hope you have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!

Danielb1 · ‎12-25-2016

Hello,

I'm having the same issue. Our printer will not turn on at all. I've charged it, and held the reset button for 3 seconds with a pin. The power light never comes on.

Thanks

Rainbow23 · ‎12-25-2016

@Danielb1, welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that your HP Sprocket does not power on.

Don't worry as I have a few steps that should help fix this issue.

And here's the step by step guide for you in the link: http://hp.care/2gmcRfs

If the issue still persists, then I request you to contact HP Phone Support at the link: www.hp.com/contacthp

I hope you have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!

EduardoAbreu · ‎07-11-2017

Same with me.
seems its a big problem that HP refuses to admit and recall all Sprockets.

what is the point of a product that does not work?

I bought it as a birthday present and now i have to send it back. There no joy anymore.

Chimney_83 · ‎07-12-2017

Greetings @EduardoAbreu,

Welcome to HP Forums and Thanks for the post.

I understand that you are facing an issue with your Sprocket where is not powering On, is that right?

Not to worry, I will be glad to assist you.

Have you tried any troubleshooting steps on your own?

Request you try resetting the Sprocket by following the procedure mentioned under "How do I reset my printer?" section of this HP Article.

If the issue persists, please contact our phone support for any service options available.

Keep me posted.

Chimney_83
I am an HP Employee

EduardoAbreu · ‎07-12-2017

Yes, I did try it, but IT IS IMPOSSIBLE to reset something thad DOES NOT TURN ON AT ALL.
Please, stop dodging the issue and give a solution. I am not the first to have exactly the same problem.

jsk80 · ‎07-12-2017

I completely agree. Mine still doesn't turn on and it was after the return date so I'm stuck with something that doesn't work at all. I'm sorry you are having the same issue.

Chimney_83 · ‎07-12-2017

Thanks for the reply and trying the suggested step. Request you contact our phone support for any service options available as it is a hardware issue.

Keep me posted.

Chimney_83
I am an HP Employee

EduardoAbreu · ‎07-14-2017

Thanks for nothing. So far, HP has only sent me from Twitter, to online form, now you are sendim me to Phone Support.

next time i'll just buy a chineese printer on bangood. A least they are cheap and have a working customer service instead of playing ping-pong with their clients.