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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-13-2022 11:51 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Printer will not work with 5g.  Will there be software update?

 

Category:
4 REPLIES 4

‎04-13-2022 12:43 PM

HP Recommended

No, because 2,4 GHz wireless and 5GHz wireless have differences in hardware.




My profile on LinkedIn

‎05-14-2022 10:22 AM

HP Recommended

So, if I understand correctly HP makes printers designed to run ONLY on 2.4g but doesn't make that clear in the paperwork - so that all of us with blended band modem-router combos are pretty much hosed?  I have a security camera like that, and the company said it was basically useless with the newer systems.  May that explains why every day or two I have to delete and reinstall my 7855 from my two HP Ai1's.

‎05-15-2022 02:54 AM

HP Recommended

HP produces both single band printers ( 2,4GHz) and dual band printers (2,4GHz and 5GHz ) it's described in the printers specification for each model on the market.




My profile on LinkedIn

‎05-16-2022 06:16 AM

HP Recommended

Great.  Something else to worry about when shopping for printers.  Ah, well - c'est la vie.  Thanks!

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