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- My printer has an error message 0xc19a0003. HP photosmart P...

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11-18-2012 02:52 PM
I have the hp photosmart plus printer. product number CN218A and model number B210a. It has been printing fine until today and it says "Ink system failure- 0xc19a0003"
I have turned the printer off and on again like it says to on the screen and it has not helped. I have also unplugged the printer both from the computer and from the electrical outlet and re-tried to no change.
Please help!
Solved! Go to Solution.
Accepted Solutions
11-19-2012 03:26 PM
HP Technical Support Case Call Form:
http://goo.gl/w7Hgh
11-18-2012 10:18 PM
Try taking out all the ink cartridges and replacing them after restarting the printer. This fixec the same problem for a while, but eventually I got the same "print system failure" message too often. I'm looking at new printers now.....
Good luck!
11-19-2012 03:26 PM
HP Technical Support Case Call Form:
http://goo.gl/w7Hgh
11-30-2012 09:51 PM
My printer kept having "print system errors" so I replaced all the cartridges. Now it just keeps initializing and never finishes, it just keeps recycling. I tried unplugging the power, removing the cartridges and replacing them, but the printer never asks for the cartridges. It just says the printer door is open.
I tried shutting the power off with the power button, or just unpluggiing the powe cable. It makes no difference - the message still says it was shut down improperly.
Can this printer be fixed or is it trash?
Thanks,
KP
12-03-2012 02:19 PM
To do a hard reset:
1. Make sure the printer is on.
2. Pull the power cord from the printer.
3. Pull the power cord from the wall.
4. Wait 30 seconds.
5. Plug the printer in and turn it on.
To do a partial reset:
1. Make sure the printer is on.
2. Pull the power cord from the printer.
3. Pull the power cord from the wall.
4. Wait 30 seconds.
5. Plug the power cord into the wall, but do not plug in the printer.
6. Hold down the 3 and # buttons.
7. While holding the buttons, plug in the printer.
8. When the lights come on, let go of the buttons.
04-10-2013 12:12 PM
Shane_R:
I followed your instructions and understood my problem to be with the printhead. As it was within the 2-year warranty, I attempted to fill out the HP Tech Support Case Call Form you linked to. Unfortunately the form would not let me choose Country or Language. I then proceeded to contact HP support via phone. After a lenghty discussion, I was informed that the warranty was only 1-year and that I could pay for phone service or I should purchase a replacement printer.
If you have an alternative way for me to replace my printhead (dated: 2011/06/23), please advise.
Thanks,
- Chris -
04-11-2013 09:01 AM - edited 04-11-2013 09:03 AM
Also, remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.
I really appreciate it!
Did they not give you an option to purchase a replacement print head?
I'm trying to find one for you; it seems nobody is selling this print head assembly right now.
Thanks!
