My printer says printhead problem event code 62.80.15

[Maggie1830]

I have an HP Office Jet Pro 8035

My printer is not printing black but doesn't seem to  be out of ink.  I tried to do a clean print head but nothing happened.

[Jay_G24 · Accepted solution]

Hi @Maggie1830,

I'd like to help!

I understand you are receiving a printhead problem event code 62.80.15.

Try the below suggestions 

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document --Error Indicates Faulty Printhead  

Also, try the steps in the document to resolve the missing black issue -Black Ink Not Printing, Other Print Quality Issues

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

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