cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Chrissy_1
New member
2 1 0 0
Message 1 of 3
1,778
Flag Post

My printer won't scan to my email

HP Recommended
HP Officejet Pro 6830

I was trying to scan a document and send it to my email. When I hit the email icon. Then the error message came up

2 REPLIES 2
Chrissy_1
Author
New member
2 1 0 0
Message 2 of 3
Flag Post
HP Recommended

Not using the printer for faxing. Just through wireless

Was this reply helpful? Yes No
DocCottle
Retired
Retired
5,028 662 405 709
Message 3 of 3
Flag Post
HP Recommended

Hey @Chrissy_1,

 

Welcome to the HP Support Forums.

 

I see that you are having some issues with Scan to Email on your Officejet 6830 e-All-in-One Printer. I can help you with that.


To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

  1. Turn the printer off.
  2. While the printer is powered off, remove the power cable from the back of the router for one minute. 
  3. When the lights return on the router, turn the printer on.

Please let me know if this resolves your issues. If it does not, please let me know the error message you see on the printer. If it resolves your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation