My prints are too dark, how to lighten prints on a Sprocket

[Denis6]

I use both Samsung tablet and an iphone 5s.

[Jeet_singh]

Hi @Denis6,

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As I understand you are having print quality issues on your HP Sprocket printer. Don't worry we'll work together to find a solution for you,

Let's first try to reset the printer to get it working properly. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.

Once done, reconnect the printer via Bluetooth.

If you haven't already, you may want to try updating the firmware on your sprocket printer.

Once you have a connection via the Sprocket app, please do the following to update the firmware:

1.)           Make sure your Sprocket battery is charged greater than 75%, otherwise you won’t see the firmware update option.

2.)           Ensure your Sprocket is powered on and connected to your phone/sprocket app (green circle in menu)

3.)           In the Sprocket mobile app, tap ‘menu’ (3 lines) -> ‘sprocket’ -> ‘Printers’ -> ‘Get Firmware Upgrade’ (blue text)

If the issue still persists, go to this link and perform the steps mentioned under "What can I do to improve print quality?".

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

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And I Hope you have a good day, Ahead.

Regards,