New 8620 - Won't print in color

[FairfaxHS]

I purchased a new HP Officejet Pro 8620 yesterday. Installation was easy, and B&W printing is fine. But I can't get anything to print in color. Diagnostic said OK; inks are all new and full.

I do notice that when I want to print, there are only a couple options for printing - "Standard" and "B&W." How do I increase the printer options  - such as a fast, economy print using low ink?

[JERENDS]

Hello FairfaxHS,

Welcome back to the HP Support Forums!

I understand you are trying to print using the Officejet 8620,  it will print in black, however it will not seem to print in color. Are you able to copy in color?

What is the Operating System installed on the computer you are trying to print with, Windows or Mac?

Usually those other printing options are found in the printing preferences. Once I know the Operating System, I will be able to look into the exact location / see what other options may be available.

Cheers,

[FairfaxHS]

Mac.

[JERENDS]

On Mac, the printing settings are controlled in the Print menu, access via clicking File and then Print. If you have installed the software that was provided with the printer, you should have options similar to the below image.

My image is from a 8600, this is only for an example.

From the Paper Type / Quality drop down, you would be able to select you options for printing you are looking for. Some are only available depending on the paper type selected.

The Mac should have some presets already setup, in most programs. If there are none you want, you would be able to create them.

Clicking Presets will give you the ones Apple should have installed. To create a preset, set the desired settings, click presets and then Save As.

[FairfaxHS]

I doublechecked the Print Menu screen as you suggested. The drop-down menu has two options: Standard and B&W. Checking either one just prints in black & white. Color Matching option is set to "Color Synch."

[JERENDS]

Let us focus on the printer then. Us this guide to learn how to clean the printheads: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.

Let me know the out come.

[FairfaxHS]

Why would I need to clean the print heads? The machine is brand new. I will do it anyway, but seems like a waste of time.

[FairfaxHS]

The test print after head cleaning looks fine. Prints in color, all sharp and clear. However,  I still cannot get a document or photograph to print in color.

[JERENDS · Accepted solution]

Thanks for the follow up and the verification the printhead is working fine.

Reset the printing system on the Mac. This will clear out the print drivers for the printer, and others if added.

• Mac OS X: How to reset the printing system

Check for and install updates on the Mac.

• Apple icon, Software updates

Repair the disk permissions on the Mac.

• Repair disk permissions (ignore statement regarding the Operating System)

Add the printer back into Print and Scan, may also be seen as Print and Fax.

Let me know if this allows for better printing.

[FairfaxHS]

Yay! That did it. Resetting the printer solved the problem. Thank you.