New Photosmart 5520 won't print in black

[Sunshyn2005]

Hi @thomi9 

 Please call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.

[thomi9]

Thanks, but there is no phone number for product outside warranty...

[thomi9]

I am resident in Sweden.

[Sunshyn2005]

Hi @thomi9 

Thank you for getting back to me. I am going to send you a private message, please check the little envelope on the top right hand corner of the forums page to check your Forums inbox.

[big_h_68]

problem with printer head (faulty), printer outside warranty.

[carettin]

First make sure all your ink cartridges have some  ink

Then try resetting

hold all four of the following buttons while shutting down. Wait for full shutdown. Do this twice.

okay

cancel

black

color

You will see reset on the printer screen when you accomplish this.

It will reset and go into a full scale maintenance mode.

[Janet3]

These buttons are not all on the same screen

Black and colour are only on the copy screen

Not sure which is the ok button.

Cancel is a red x but not always alight

[Janet3]

tried that but still not working

[Janet3]

This worked for me

https://www.youtube.com/watch?v=f57jOGj-G5s

Was really worried after reading all the negative coments but finally got my black back!

[cwknox]

This seems to be a common thing, yet standard troubleshooting does not seem to cover it.  My printer is less than two years old, and gets used maybe once a week.  I'm on the verge of giving it to charity and buying a new one -- not HP, of couse.