No air printer found

[Superquinngolf]

None of my iOS devices (phones or iPads) can print to my Envy 5530.  I've followed all the support suggestions without success.

[Jeet_singh · Accepted solution]

Hi @Superquinngolf,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see from the post that you are having issues with No Air print options are found for your iOS devices on your HP Envy 5530 printer. Don't worry as I have a few steps to help you get through this concern,

Hard reset on the printer, router, computer and other devices on the same network.

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

Next thing, I would suggest here is to uninstall the App and then once again restart the router and the printer and then install the App.

For more details, please visit this link.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Superquinngolf]

Jeet, thanks for your reply.  When you say uninstall and reinstall the app, what app are you referring to?

[Superquinngolf]

Thanks Jeet, that worked and air printing is now working from our other iOS devices.  Many thanks.

[Jeet_singh]

Hi @Superquinngolf,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂

Regards,

[HPHomeboy]

I had the same problem with a Brother wireless laser

Strangely the "fix" was to enable IPv6 within the printers internal network config setup.

Assuming your printer supports IPv6 could be worth a try - look at the printers embeded web server

Do let me know if it works for you please

This is a long ongoing issue in UK with ISP Virgin Media and their Arris Superhub 3 router

[TonyL66]

I have just had Virgin Media installed and I am suffering the same Aiprint printer not found.

printer is a Photosmart 7510 which worked perfectly with  the old BT hub

We do appear to be able to enable IPv6 on this printer

Any suggestions please

I am prepared to get another HPB printer for documents, photos etc but if so which ones will support IPv6 if this is the only fix

I really don’t want to go down the route of changing the hub to a modem and connecting a different router