No black printing but hp smart says there is still black ink and no delivery necessary

[Grif716]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Solved: no black printing but hp smart says there is still black ink... - HP Support Community - 826...

Reply:

I have the same exact issue, and I haven't received a new cartridge in almost 4 years. I've had to buy them myself when they've run out cause the levels never update on here. I need a black ink cartridge

[Kumar0307]

@Grif716

What model printer are you using?

Keep me posted.

[Grif716]

HP OfficeJet 4650 All-in-One Printer:

I haven't gotten a new cartridge in 4 years, forcing me to get cartridges from the store. Why am I paying for this when you don't send me ink when I need it?

[Kumar0307]

@Grif716, Welcome to the HP Support Community! I’m here to help.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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