Not Printing with new cartridge

[saking88]

I bought this printer only about a month ago. I've used up the original black ink cartridge, so I bought a new one (genuine HP 63XL).

I installed the new cartridge and the alignment page prints, but only the coulor parts print, no black. I tried printing a test page, again, no black. The software ink level shows that the new cartridge is full.

I've tried reseating the cartridge several times and made sure that the protective film is completelu removed.

I tried removing the new cartridge to print in single cartridge mode. The test page comes out fine; but, when I try to print a document this way, the printer WILL NOT PRINT AT ALL. There is a little red light next to the black dot near the power button.

[Drakster · Accepted solution]

HI @saking88,

Welcome to the HP Support Forums!

I see that you're unable to print black on your HP Deskjet 2132 Printer. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

It sounds like there is an issue with the print cartridge or the printer. This document should help you determine the cause. Please try the steps within the guide below, to see if we can get the black printing for you again.  

HP DeskJet 2130 Printers - Color or Black Ink Not Printing.  

This document is for HP DeskJet 2130, 2132, 2134, Deskjet Ink Advantage 2135, 2136, and 2138 All-in-One printers.

The printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink.

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.

Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.

1. Go to the HP SureSupply website.
2. Scroll to the bottom of the page, and then make sure the country/region location is correct.
3. Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.

Genuine HP ink cartridges can also be purchased from other retailers.

If using genuine ink cartridges resolved the issue, you do not need to continue troubleshooting.

Step 2: Check estimated ink levels

Low ink levels can impact print quality. Check estimated ink levels to see if any ink cartridges are critically low or empty.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

Checking ink levels in Windows

Check the estimated ink levels in Windows 10, Windows 8, Windows 7, or Windows Vista.

1. Load U.S. Letter or A4 size, unused, plain paper into the input tray.
2. Press the Power button to turn on the printer, if it is not already on.
3. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, then click the name of your printer.
   The HP Printer Assistant software opens.
4. On the HP Printer Assistant window, click Maintain Your Printer.
5. Click the Device Services tab, then click Estimated Ink Levels ().
   Figure : Example of the ink level display with full ink cartridges

   

Checking ink levels in OS X

Step 3: Replace any low or empty ink cartridges

Replace any critically low or empty ink cartridges, and then try to print again. Skip this step if all ink cartridges show healthy ink levels.

1. Press the Power button to turn on the printer, if it is not already turned on.
2. Lower the output tray.
3. Reach inside the printer, grasp the handle, and lower the ink cartridge access door.
   The carriage moves to the center of the printer.
   Figure : Open the ink cartridge access door

   
4. Wait until the printer is idle and silent before you continue.
5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
   Figure : Remove the ink cartridge

   
6. Remove the new ink cartridge from its packaging, and then remove the plastic tape.

7. CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Remove the plastic tape

   
8. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its correct slot.
   • Insert the black ink cartridge () into the right slot.
   • Insert the tri-color ink cartridge () into the left slot.
9. Slide the new ink cartridge at a slight upward angle into the empty slot, and then gently push up on the ink cartridge until it snaps into place.
   Figure : Snap the ink cartridge into place

   
10. Repeat these steps to install the other ink cartridge.
11. Close the ink cartridge access door.
    Figure : Close the ink cartridge access door

    
    The printer automatically prints an alignment page.

     NOTE: The printer prints an alignment page automatically only when a new ink cartridge has been installed.

    Continue to next step to align the ink cartridges.

Step 4: Align the ink cartridges

Align the ink cartridges for the best print quality.

1. Lift the scanner lid.
2. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass.
   Figure : Place the alignment page on the scanner glass

   
3. Close the scanner lid.
4. Press the Start Copy Black button or the Start Copy Color button on the control panel of the printer.
   The printer aligns the ink cartridges.

If print quality issues persist after replacing any empty ink cartridges, continue to the next step.

Step 5: Clean the ink cartridges

Clean the ink cartridges using the HP software, and then evaluate the results.

 NOTE: To avoid issues that require cleaning, always turn the printer off with the Power button.

Clean the ink cartridges in Windows

Cleaning ink cartridges in OS X

If cleaning the ink cartridges did not resolve the issue, go to the next step.

Step 6: Identify the problem ink cartridge

Examine the test page you printed in the step to clean the ink cartridges. Check the text and color blocks on the test page to identify any defective ink cartridges.

• If you identify any defects with the black text on the page, the black ink cartridge needs to be replaced.
• If you identify any defects with the colored blocks on the page, the tri-color ink cartridge needs to be replaced.

Step 7: Check the ink cartridge warranty status

If you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go tohp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies.

Step 8: Replace the problem ink cartridge

Replace the problem ink cartridge with a new, genuine HP ink cartridge.

1. Press the Power button to turn on the printer, if it is not already turned on.
2. Lower the output tray.
3. Reach inside the printer, grasp the handle, and lower the ink cartridge access door.
   The carriage moves to the center of the printer.
   Figure : Open the ink cartridge access door

   
4. Wait until the printer is idle and silent before you continue.
5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
   Figure : Remove the ink cartridge

   
6. Remove the new ink cartridge from its package, and then remove the plastic tape.

   CAUTION: Do not try to remove the copper electrical strip.

   Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Remove the plastic tape

   
7. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its correct slot.
   • Insert the black ink cartridge () into the right slot.
   • Insert the tri-color ink cartridge () into the left slot.
8. Slide the new ink cartridge at a slight upward angle into the empty slot, and then gently push the ink cartridge until it snaps into place.
   Figure : Push the ink cartridge into its slot until it snaps into place

   
9. Repeat these steps to install the other ink cartridge, if necessary.
10. Close the ink cartridge access door.
    The printer automatically prints an alignment page.
11. Lift the scanner lid.
12. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass.
    Figure : Place the alignment page on the scanner glass

    
13. Close the scanner lid.
14. Press the Start Copy Black button () or the Start Copy Color button () on the control panel of the printer.
    The printer aligns the ink cartridges.

    NOTE: If the alignment page fails to automatically print, you can manually print an alignment page using the HP Printer Assistant software (Windows) or the Printer Utility (OS X).

Step 9: Service the printer

NOTE: Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

If you completed all the preceding steps and your product still has an issue, service the product.

NOTE: If the cartridge is detective and is in warranty, please contact HP for a replacement. If the printer is defective and within the buyers remorse period, please return it to the store or contact HP for a replacement.

Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂