• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-11-2014 04:23 AM

HP Recommended

hai

 

     i hav Product: HP LaserJet Pro M1213nf Multifunction Printer   operating system is windows 7 and windows 8

 

 

my scanner was unable to scan the documents through wireless in both the windows7 and windows8. when i am trying to scan my documents from my laptop i was not able to scan my laptop it  is showing busy and it is remaining same it is not scanning

  

Later i tried with my desktop it's working and i was able to scan with my desktop but still i was not able to scan documents by laptop

 

pls solve this issue

 

thanks in advance

sriram

1 REPLY 1

‎06-12-2014 09:25 AM - last edited on ‎03-07-2017 10:03 AM by HP Administrator

HP Recommended

Hi sriram69,

 

Welcome to the HP Forums! I see that you are unable to scan with your HP Laserjet pro M1213nf Multifunction printer, to your Laptop. I am happy to help you! Please try the following steps:

 

  1. Make sure your printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
  2. Please try our HP Print and Scan Doctor program on the Laptop, and let me know what happens!

 

Hope to hear back from you, and have a great day! Smiley Happy

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Tags (1)
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.