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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-06-2017 12:41 PM

HP Recommended
Product: HP ENVY 7640
Operating System: Mac OS X 10.11 El Capitan

I am trying to print a document from the internet.  I can view the document in Preview and it is (correctly) displayed in color.  When I print, the page comes out in B&W.  I tried again: I selected B&W as an option and could see the document displayed as B&W.  I un-selected B&W; the document reverted to color; and the printer still printed in B&W.  I can find no other options.  If I Copy, the printer copies in color.  This is a new printer.  I am using a MacBook Pro.  Help!!

1 REPLY 1

‎02-06-2017 02:02 PM

HP Recommended

Hi,

 

Please use the link below to check that you have the most up to dates software and drivers installed.

 

http://support.hp.com/us-en/product/HP-ENVY-7600-e-All-in-One-Printer-series/6617267/model/6617268/d...

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