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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-14-2014 08:45 AM

HP Recommended

2 YRS 3 MONTHS OLD - ERROR 0081 (print head or ink?)

Cleaned unit, replaced all cartridges.

Can I fix this?

3 REPLIES 3

‎05-14-2014 09:20 AM - last edited on ‎03-06-2017 04:08 PM by HP Administrator

HP Recommended

Hi - Is that the entire error code?  Any text along with it?  Here is a link for a variety of error codes along with troubleshooting steps.  Take a look and let me know if that addresses the issue or if there is any additional detail on the error.

Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.

I am an HP employee.

‎05-14-2014 10:14 AM

HP Recommended

Thanks HP. That is the entire error - no words, except turn off then on. I cannot find solution in trouble shooting area. I have uninstalled and reinstalled, and cannot get past that code.

‎05-14-2014 10:32 AM

HP Recommended

Interesting....  I haven't seen an error like that before.  Have you reset the printer?  If not, disconnect the power supply from both the back of the printer and the outlet, leave it disconnected for 90 seconds and plug it back in and power it up.

 

If that doesn't work, I'd recommend running through the section in the document I sent in my previous post and choose the selection that says the error did reference and ink system failure. 

 

If that doesn't resolve, I think the next step would be service, unfortunately, unless another person on the forum has another idea. 

Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.

I am an HP employee.
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