Office Jet 6968 - black streaks when scanning from document feeder

[cjthelder]

I have had my Office Jet only since February, and do not use it every day.  However, it has developed streaks on one side of every page that I try to scan via the document feeder (it is fine when I use the flatbed).  I cannot figure out how to get into the scanner to clean the scanner roll, which is what I presume I have to do.  Nor can I find a manual online to show me how.  I am concerned that if I try to hard I could break something trying to get into it. 

I would like, therefore, to remove the cause of the streaks, and if they recur, to know what to do.  Thanks in advance.

[The_Fossette]

Hi @cjthelder

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that there are streaks when you scan.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

·         When was the last time the printer was working fine?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article to resolve this issue.

http://hp.care/2q4wFdK

Let me know how it goes and you have a great day!

Take care.

Cheers!

[MD-hpuser]

Our Laser Jet Pro MFP M477fdw has begun to put vertical lines when copying and scanning.  I have cleaned the glass strip as instructed in the manual once before and it did clear the lines up.  However, the lines are now showing again and after cleaning the glass trip again, they are still present and now there are 2 vertical lines.  The flatbed is clean.  This printer is <6 months old

[The_Fossette]

Hi @MD-hpuser

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that there are streaks when you scan/copy.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score

Follow the steps in the below article and check if it helps.

http://hp.care/2q4wFdK

Let me know how it goes and you have a great day!

Take care.

Cheers!

[cjthelder]

Thank you.  Yours and another one I cannot point to at the moment, showed me that there is a narrow glass scanner where the rollers handle the image.  I had been paying attention to the flatbed, which was clean, and  had not noticed that, since this was new to me.  I was trying to get into the insides of ther rollers.  Turns out all I had to do was to clean that glass.  It had something on it, and once I got it off it works just fine now.  Thanks again.