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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-20-2017 04:27 PM

HP Recommended
Product: Office Jet Pro 8600
Operating System: Microsoft Windows 10 (64-bit)

My mom has a HP Office Jet Pro 8600 that connects to her computer via wi-fi.

 

Recently she started to have problems with the power button. No matter how long you press the power button, it does not turn off. The touch screen also does not turn on.

 

I ran the support software which said the computer is not detecting the printer and since it is connected via wi-fi to re-set the modem and the printer. I did that and nothing changed.

 

I did notice that when I unplugged the power source for the printer that the power button went off. As soon as I plugged in the power, the power button turned on.

 

Any help would be greatly appreciated.

1 REPLY 1

‎05-20-2017 05:09 PM

HP Recommended

Try the HP web site here.

 

https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/...

 

 

https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/...

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