OfficeJet 4500 Scanning Problems

[pcwizard]

Hi franconov, 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools

[franconov]

used 5 times. Any result 

[pcwizard]

Hi franconov, 

Let me know what errors you receive?

[toddwilli]

I have a J4580 on a PC running Windows XP SP3. I am having similar problems.

When I try to scan from the front panel, I get "No scan options. Refer to device documentation to troubleshoot."

I tried the HP Doctor, fixing scan problems. It hung up on "front panel test". All green above that. How can I proceed?

I was able to scan using MS Paint.

One other thing: I have a "HP Solution Center" icon on my desktop. In the past, I have used that shortcut to run the scanner. But the last couple of months, even though I have been able to do scans that way, I kept getting a box pop up which says there is a missing file and I should insert the disk. The only disk I have (that came with the printer) does not have the missing file on it. I would just keep hitting "cancel" in this popup window, which seemed to operate independently from the scanner program, and I could get the scan done. Does this info help you?

[franconov]

No errors, simply scanner doesn't exist. When trying to install drivers and sofware (win7pro-64bit) the applications says: 

-000000000004976640|s|Now launching=X:\hpzms01.exe-m dot4wrp40 - I XXX f "X:\hpwins26.dat" - Validate No Dat" - Validate No Error message received: There was an error creating a temporary file that is needed to complete these installation. X:\CIOUM64.msi failed with return code 1603. MSIInstall() failed with 1603. Exit code=1603

[franconov]

I'm not able to scan using paint. I can only print. I haven't icon on the desktop

[pcwizard]

Hi franconov, 

You are getting a fatal error 1603 in the messages you show in the screenshots. Follow the steps in the document below to address 1603 error. Let me know what you find out?

Fatal Error 'Error 1603. A fatal error occurred during installation' (MSI Error 1603) Displays Durin...

[toddwilli]

Hi, PC Wizard. You have not responded to my post in this thread. Nor has anyone else. Any ideas? Thank you.

[pcwizard]

Hi toddwill, 

I appoligize i didn't see your post. Below are some steps for you to try to get the scan to computer activated.

1. Open Solution Center, and then select Settings

2. Chose scan to settings

3. Remove the shortcuts from the right side

4. Click update device, and then close the scan to setup window

5. Reopen the scan to setup window

6. Add the shortcuts from the left side to the right side

7. Click update device

8. Try scanning from the front panel of the printer

[SandyBob]

If you try to copy, does the lamp move across the bed and does the light come on?