Officejet 4650 is not printing from desktop

[LonePaladin24]

Hello,

My old Photosmart C5280 died a few days ago after many years of faithful service.  I was unable to find a printer that could truly replace all of its functions (direct printing on optical media, SD card reader, etc.) in my price range, so I decided to replace it with an Officejet 4650. 

Set up seemed to go well.  I followed all prompts and was able to print a pdf form from my computer.  Today, I booted up the computer and tried printing but nothing happened.  The printer did not wake up automatically and waking it up manually before printing had no effect.  Checking the printer property revealed that it thought it was printing.  After saying "printing" for awhile, it would either switch to "error" or disappear as if it has successfully printed.  It prints the preloaded documents just fine, such as the calendar or sudoku, just not anything from the computer.  The computer's troubleshooter indicated that the device is working fine and my computer shows it set as the default printer in both settings and the print screen.  I have it connected with a USB cable as I do not have wifi.

It printed one document fine yesterday.  I am using Windows 10 64-bit OS.  There was a similar posting for someone using a Mac OS and the responder mentioned that it could be a compatibility issue.  Does this printer have trouble with Windows 10 as well?  My next step will be to unistall the drivers and reinstall.  Any advice or suggestions you can offer are appreciated.

Thank you

[sandytechy20]

@LonePaladin24

This is a great location to get assistance! I read your post and see that you are having issues installing the printer on a couple computers.

I will take complete control of this case and help you resolve this issue.

• Check the network and printer connection status.
• Run the HP Print and Scan Doctor.
• Temporarily disable firewall software on the computer.
• Uninstall and reinstall the HP driver and software.

Click here to refer the document and perform troubleshooting steps to fix this issue.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers.

[LonePaladin24]

Thank you for the response, sandytechy. 

The printer is recognized by the computer and it did print from the computer on the first day.  Since rebooting, it is no longer printing.  I am not using the printer wirelessly; it is connected via a USB cable (I do not have wifi), so I doubt my firewall is an issue since it is not a network printer.  It is only used for the one computer.

I did check the document provided, but it seemed more focused on using printers over a wifi connection.  HP Print and Scan Doctor detected no issues with the printer (the computer still recognizes it as attached and functioning properly).

I will uninstall and then reinstall the HP drivers and software later this evening and see if that helps.  It will be annoying if I have to reinstall the drivers to print every time I boot the computer.

Thank you for your help!

[sandytechy20]

@LonePaladin24

I understand that you have extensive knowledge about the printer.

Hat off to you on that score.

I understand the situation well.

• Please uninstall and reinstall the printer software and let me know the outcome when you find time.

Cheers.

[LonePaladin24]

Hello Sandytechy20,

Thank you for all of your help and advice.  Reinstalling the drivers seems to have done the trick.  I have rebooted several times and everything seems to be working as it should.

Best regards,

[sandytechy20]

@LonePaladin24

Thanks for the super quick reply.

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

If you feel I have answered your question and concerns,

Please click the "Accept as Solution" button and the "Thumbs Up".

Cheers.