Officejet 6310 AIO printer driver download from HP support site - NOT FUNCTIONAL

[question2017]

Trying to download the HP Oficejet 6310 AIO printer driver off the HP support site but download fails !!

I have a dsl connection, and after 9 min. the download is terminated by the HP website, WITH 0 BYTES DOWNLOADED.

The file name is: AIO_CDB_NET_FULL_WIN_WW_I30_141.EXE

 This is a windows 7 - 64 bit driver and I have plenty of room on my hard drive for this file, blah, blah, etc.

Any help is APPRECIATED !

Thank You !

[Dvortex]

Hello, @question2017 – Hope you are well 🙂
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

I see that you are having trouble installing Officejet 6310 printer drivers. I tried downloading the same file on my PC and it was successfully downloaded and was able to start the installation without any issues. Try the steps below:

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
• Restart your computer.
• Now click on http://ftp.hp.com/pub/softlib/software11/COL30951/mp-76831-1/AIO_CDB_Net_Full_Win_WW_130_141.exe to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[question2017]

---

@Dvortex wrote:

Hello, @question2017 – Hope you are well 🙂
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

I see that you are having trouble installing Officejet 6310 printer drivers. I tried downloading the same file on my PC and it was successfully downloaded and was able to start the installation without any issues. Try the steps below:

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
• Restart your computer.
• Now click on http://ftp.hp.com/pub/softlib/software11/COL30951/mp-76831-1/AIO_CDB_Net_Full_Win_WW_130_141.exe to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

---

Dvortex,

Thank you for the reply to this problem I am experiencing.

I followed your above recommendation but continued to experience the same problem.

I am open to any other steps to resolve this issue !

Thank you in advance !

[Dvortex]

Hello, @question2017

Since I was able to download the software without any issues, it might be possible that the issue could be with the browser. Try resetting the browser to try and check. Here are the steps:

To reset the Internet explorer:

1. Press the “Windows key” + “R” to get the “Run” window.
2. Type “inetcpl.cpl” and press ok to get the internet explorer properties.
3. Go to “Advanced” tab and select “Reset” option to completely reset the internet explorer.
4. Now open the internet explorer and try playing games.

To reset Chrome:

1. At the top right, click More (Three horizontal dots) and then Settings.
2. At the bottom, click Show advanced settings.
3. Under the section "Reset settings,” click Reset settings.
4. In the box that appears, click Reset.

Once done, try downloading the drivers and install again. Click on http://ftp.hp.com/pub/softlib/software11/COL30951/mp-76831-1/AIO_CDB_Net_Full_Win_WW_130_141.exe to download and install the printer drivers.

If the issue persists, try downloading some other software and check if that's working.

I Hope that helps! Let me know!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[question2017]

---

@Dvortex wrote:

Hello, @question2017

Since I was able to download the software without any issues, it might be possible that the issue could be with the browser. Try resetting the browser to try and check. Here are the steps:

To reset the Internet explorer:

1. Press the “Windows key” + “R” to get the “Run” window.
2. Type “inetcpl.cpl” and press ok to get the internet explorer properties.
3. Go to “Advanced” tab and select “Reset” option to completely reset the internet explorer.
4. Now open the internet explorer and try playing games.

To reset Chrome:

1. At the top right, click More (Three horizontal dots) and then Settings.
2. At the bottom, click Show advanced settings.
3. Under the section "Reset settings,” click Reset settings.
4. In the box that appears, click Reset.

Once done, try downloading the drivers and install again. Click on http://ftp.hp.com/pub/softlib/software11/COL30951/mp-76831-1/AIO_CDB_Net_Full_Win_WW_130_141.exe to download and install the printer drivers.

If the issue persists, try downloading some other software and check if that's working.

I Hope that helps! Let me know!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

---

Dvortex:

I only use Firefox as my browser.

It is version 50.1.0 wihich is the lastest version.

I can download other files from other sites with no problems, whatsoever.

Thank you for the feedback, on this issue - I appreciate it.

Do you have any instructions for resetting Firefox browser ??

Thank you in advance !

[Dvortex]

Hello, @question2017

Follow the steps listed below to reset the Firefox.

1. Click the menu buttonand then click help.
2. From the Help menu choose Troubleshooting Information.

   If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting information page.

3. Click the Reset Firefox… button in the upper-right corner of the Troubleshooting Information page.
4. To continue, click Reset Firefox in the confirmation window that opens.
5. Firefox will close and be reset. When it's done, a window will list the information that was imported. Click Finish and Firefox will open.

Let me know if that helps!

Have a great day 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[question2017]

Dvortex,

I went thru procedure to reset Firefox, and still could not d/l the officejet 6310 aio printer driver !

Any other suggestions ?

Thank you in advance !

[Dvortex]

Hello, @question2017

Try installing the Windows built-in drivers for the printer.

Simply turn on the printer and connect the USB cable from the printer to the PC. The drivers will be installed in 2-3 minutes. Go to Control panel - Devices and printers to check the printer entry and make it as default printer if needed.

Check http://hp.care/2nxKJv8 for additional instructions.

Those steps should do the trick, let me know the outcome!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!