Officejet Pro 6830 Print Head Problem

[Admin9]

In Oct of 15, a 6830 All-in-one printer,  that was 10 months old, had a Print head error and so it was replaced with a refurbished unit.  The printer is used minimully mainly for color prints as there is a main printer that we use for everything else here in our office.  Now, the refurbished printer, which is 5 months out of warranty is giving the same error code:   Oxc 19a 0023 - Print Head Problem.

I have tried to go thru the same process I went thru last time but because it is out of warranty, it is directing me to "tweet" which I don't do.  I have tried the turning off, disconnecting, taking out the ink cartridges, reconnecting and turning back on--- all to no avale.  Is there any recourse short of purchasing a new printer?

[Bob_Headrick]

I will ask to have your case escalated.  An HP Support representative should contact you for further information. 

[danny-r]

@Admin9

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.