Officejet pro 8500 won't print - sounds like it is printing - only blank page produced

[pkemke]

Hello Fellow Forum Users,

I need your help.

I was printing some documents - all black ink.

Colored ink cartiridges ran out.  

Replaced colored ink cartridges and black cartridge. All new ink - expiration dates in 2019.

Printer sounds like it is printing but only blank page is produced - ZERO ink on page - not one drop.

How can you go from printing perfect pages to zero output?

I unplugged, unistalled / resinstalled the cartridges. Uninstalled and reinstalled the software for the device.

All ink levels are good. 

No error lights in sight. 

All seems to be good and again it sounds like it is printing but there is absolutely not one drop of ink on any page I try and print - that includes diagnostic pages / test pages / alignment pages...

SUPER frustrated. Any help apprecaited.

Can the printheads just stop like that from perfect printing to nothing?

Are the printheads on this machine subject to those stupid expiration dates too?

Shouldn't I have notice a degradation in print quality? Every print was perfect - then nothing. 

I had (unknowingly)  installed colored ink cartridges that were expired but have purchased / installed new ones.

I did all the diagnostic and unistall and reinstalling after installing the new (unexpired) colored ink cartridges.

What else can I do?

Do you think it is the printheads?

How could they be perfect one second and not the next?

Are the printheads subject to expiration dates too?

Anyone have a suggestion for a user friendly / budget freindly printer that does not have expiring / proprietary ink requirements?

Thanks for your help!

[sandytechy20]

@ pkemke

Welcome to the HP Forums. I would be happy to help you with your HP Officejet pro 8500 printer. I understand it prints blank pages and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

• Use an automated tool to clean the printheads.
• Print a Print Quality Diagnostics Page.
• Identify the printhead to replace.

Click here to refer the document and perform troubleshooting steps to fix this issue.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers.