Our HP Deskjet 3512 series not printing correctly

[slras2]

I was printing a large document when I began getting horizontal white streaks across the page. Thought the ink was out, so changed the cartridge as I have done many times in the past and printed the alignment page. Same thing happened again. Went to the software and had it clean the print heads. Still had the problem after the first cleaning so had it clean the second time. Still no better. What do I do?

[Suyash90]

Hi there! Sorry to hear about the problem.

May i know if you have tried the "Clean Ink Smear" through your printer's control panel?

You could access that by going to Settings -> Tools -> Clean Ink Smear.

Please let me know if your problem still remains.

Thank you!

[icil1989]

Hi,

Thank you for your query to HP forum. I will try my best to help you.

Here is a very comprehensive trouble shooting link for your printer, 

http://support.hp.com/us-en/document/c03376352 

for your case, you may refer to solution four or solution six.

Click on the "Thumbs up"button on the bottom to say "Thanks"
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

[jabzi]

Hello,

Please click HERE to access the steps that should resolve the issue .

Note: You may try printing in BEST mode. 

[Dina_J]

Welcome to HP Forum!

From the detail you shared, there is no issue of running out of ink. 

When you mention it was happened when you print large document, how large is the document and is it the issue didnt happen for small document?

Could you share picture of the white streaks defect to have a better understanding on the issue?

Here I share the link with similar issue that you may try.

http://support.hp.com/us-en/document/c01623871

Hopefully it helps to solve your problem. Thank you for contacting us.

[Xenedra]

Hi,

Have you tried to print the Print Quality Diagnostic Report?

This will help to troubleshoot if the problem is a aligment/printhead issue and if black and/or color is the one with the problem.

You can refer to this link for help on step-by-step troubleshooting as well:

http://support.hp.com/us-en/product/HP-Deskjet-3510-e-All-in-One-Printer-series/5157460/model/524111...