PDF file is corrupt - must 'optimize' to 'save as'

[MCPA]

Using an Officejet 6700 Premium to scan documents and save as PDF, the resulting PDFs are corrupt. The PDF file can be opened by Acrobat but cannot be saved (Save As) unless one first 'optimizes' the PDF. The exact error message is 'The document could not be saved. There was a problem reading this document (8).'  Holding down ctrl when accepting the error shows additional detail:  'stream source is shorter than specified length.'

[Jamieson]

Hello MCPA, and welcome to the HP Forums, I hope you enjoy your experience!

I see you are experiencing scan issues.  I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.

Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?

Also, do you experience any issues when making a photocopy from the scanner glass?

Please let me know what you find, and thanks for posting on the HP Forums!

[MCPA]

Operating system is Windows  7 Home Premium SP1, 64 bit.  

Officejet 6700 Preimum e-All-in-One, model H711n, product no. CN583A. Firmware MPM3CN1322DR, patch version 0.

No problem with the copy function.

[Jamieson]

Hi MCPA,

I would suggest Uninstalling the Printer Software.

Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration.  You can do so by following this document: How to perform a clean boot in Windows.

Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.

Please let me know how that goes.

[MCPA]

Hi Jamison. Before I reinstall the HP software, as you suggested, please note that I am not using any HP software from my computer to perform the scan to pdf.  We are scanning directly from the Officejet to a thumb drive plugged into a USB port on the Officejet -- no external software or O/S involved.  Please explain how software sitting quetly on my computer would affect this operation.

[MCPA]

[awaiting response] Hi Jamison. Before I reinstall the HP software, as you suggested, please note that I am not using any HP software from my computer to perform the scan to pdf.  We are scanning directly from the Officejet to a thumb drive plugged into a USB port on the Officejet -- no external software or O/S involved.  Please explain how software sitting quetly on my computer would affect this operation.

[MCPA]

Recovery of a corrupt PDF is not at issue, since running 'optimize' repairs the PDFs. The problem is that the PDFs are created with corrupt content and no solution has been presented.

[tcliche]

Same issue here.

Any solution to this ?

The PDF files generated by a scan on a thumbdrive are corrupted. 

[MCPA]

There has not been any constructive response to our issue from HP.