Paper jam message

[Goingcrzy2]

Hi, I keep getting the "paper jam" message, despite all recommend solutions online. Pls, help me. Also, there's is kind of brush that I don't know where it goes. See attachment. Thank u! I wasn't able to attach picture, is there any way it can be done through private chat? Thanks

[Jeet_singh]

Hi @Goingcrzy2,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see that you are getting a Paper Jam error message on your HP OfficeJet printer. I'll be really glad to help you with this,

Please follow the steps suggested in the support document for - A 'Paper Jam' Message Displays for HP Officejet 6500 (E709), J6400, and J6424 All-in-One Printer Series - Click here

If the issue persists, I would suggest you perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, I would suggest this could be an issue with the printer hardware. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[Goingcrzy2]

Hi, thank u for your reply, but I have tried all recommendations & problem persists. What I have noticed is that a small kind of golden brush came off , but don't know how to put back. Can u help me with that please? Thank u!

[Goingcrzy2]

It is a golden/yellowish brush strip. It also has a sticky side, that side has like rainbow colors and some dots like might be some sensors. Can anyone please help me figure out how to put that back in my inkjet printer J6480? Thank u!

[Jeet_singh]

Hi @Goingcrzy2,

Thank you for replying,

I appreciate your time and efforts,

I'm afraid this seems to be a hardware issue, I would suggest you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,