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RochesterChuck
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Paper too long to auto-duplex

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HP OfficeJet Pro 251dw
Microsoft Windows 10 (64-bit)

Recently, I get the message "Paper too long to auto-du[plex."  I'm using letter-sized paper and that's what is in all of the printer settings.  Every time I try to print, that message popd up.  When I say "OK" it ptrints.  How do I end this??

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Riddle_Decipher
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@RochesterChuck

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand you are being troubled with paper too long to auto-duplex message,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you looked for solutions on any related HP Forum posts?

 

If you haven't, Here's a related HP Forums post that seems to have helped others: Click here for the steps.

(Though the header/title may be different, the steps will help resolve your concern).

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards, 

Riddle_Decipher
I am an HP Employee

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RochesterChuck
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The "fix" you referred to is for A4 Paper.  I'm using letter paper.  This message just popped up about a month ago.  I'm using Windows 10, 64-Bit.  I've downloaded any drivers for the printer that are new.  Everything says I'm using Letter sized paper and should pring two-sided.  Once I click "OK" on the error message, it prints just fine.  Just a big pain to have to go through yet another step to get the printer to print.  It worked fine for over a year.

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Riddle_Decipher
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@RochesterChuck

Thank you for replying with this overwhelming and detailed response 😉 

I appreciate your time and efforts,

 

Have you attempted to select letter paper and follow the other instructions exactly as mentioned to check if it works,

As the article sent is generic and isn't specific solution to A4 size paper alone as mentioned on my previous post that the header/title may be different.

 

Please follow the steps according and keep me post,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards, 

Riddle_Decipher
I am an HP Employee

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RochesterChuck
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Been there, done that.  My printer was working just perfectly until this message poped up the first time.  I tried to find out then but nothing seems to stop the message.  I've uninstalled the printger, deleted the drivers and re-installed the pringter.  Same message every time I try to print.  Should be an easy fix for you experts at HP. 

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Riddle_Decipher
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@RochesterChuck

Thank you for replying with this overwhelming and detailed response 😉 

I appreciate your time and efforts,

 

I recommend you delete the driver at the root level and retry, follow the steps below: 

  

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

 

And then install the full feature drivers/software from HP: Click here to find it.

  

Keep me posted, 

If the information I've provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That'll help us and others see that we've got the answers! 

Good Luck.

Riddle_Decipher
I am an HP Employee

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