Paper tray does not recognize 11x17 paper to print

[cjdonley]

When trying to print an 11x17(tabloid) using paper tray 2, an error appears saying "paper size detected by the printer in tray 1 does not match the paper size selected (tabloid 11x17) for the print job. Make sure the paper size is correct to print the job. Touch X to cancel."  I've reviewed all of my settings and 11x17 is loaded in tray 2, (8.5x11 is loaded in tray 1) but not being recognized. Is there a way to select the paper tray? Please help! 

[Resolv_S]

Hello@cjdonley,

Welcome to the HP Forums!

I have read your post and understand that you are unable use 11x17 paper on the printer. I will definitely help you.

I suggest you to try doing a copy only using the 11x17 paper and check if that helps you solve issue.

Also , check if you have changed the paper try  and the paper settings before printing.

Hope that answers your question. Let me know for more.

Resolv_S

Glad to help you. I work for HP

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[cjdonley]

Sorry, but I am still having the same erro rmessage, even when I change the print tray setting to match the print setup to 11x17. 

[cjdonley]

I have 11x17 paper loaded in paper tray 2 and I have selected my file to print to paper tray 2 using 11x17 paper. The default paper tray is set to tray 2, BUT my file still will not print to paper tray 2. I have "use requested tray First" as a setting. Not sure why it still doesn't print. Please help.

[Riddle_Decipher]

@cjdonley

Thank you for the update,
I appreciate your time and efforts,

I understand you aren't able to utilize paper tray 2 using the 11x17 paper,

I have a few steps and a link that should help:

1. Click File, and then click Print.

2. Select your printer from the Printer drop-down list, if it is not already selected.

3. Select your paper size from the Paper Size drop-down list.

4. Select the Paper Type/Quality or Media & Quality menu.

   NOTE:

   To print a borderless photo or brochure, click on the box next to Edge-to-edge.

5. Select the paper type that matches the paper loaded in the printer.

For details: Click here

Please download the latest version of the HP easy scan software to utilize all the printer's features on the Mac OS Sierra: Click here (search for your printer).

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,