Partial page prints

[DDuke]

I have a new 8620.  Since getting it, I have had the same print issue.  That is, for most (if not all) multi page jobs, the printer prints one page partially on one page and partially on another.  It's almost as if there is a roller issue.  An example is if it's a 4 page job, I get five pages.  There will be part of the top of what's supposed to be the 4th page on one sheet of paper and 3/4 on the 5th sheet of paper.  Please advise on a solution

[Drakster]

Hi @DDuke,

Welcome to the HP Support Forums!

I understand that you're unable to print multipage documents with your HP Officejet Pro 8620 e-All-in-One Printer. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos. 

I see why you would be suspicious that the issue might be related to the rollers. This could be hardware or software and a good way to test this out is perform a multipage copy. 

If you have a computer running Windows 8.1 or earlier, please update the printer's firmware. 

Please try a 4 page copy, to see if it skips any text. What were the results?

If the copy gives you difficulties as well, I would follow this guide to clean the rollers. An 'Out of Paper' Message Displays and the Printer Does Not Pick Up Paper for the HP Officejet Pro 86....

If the copy works flawlessly, there could be an issue with the drivers on the computer. Please download and run the Print and Scan Doctor, to see if it detects an issue with the driver. What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂

[DDuke]

I ran a color copy of 5 sheets with no issues.  I then ran the Print & Scan Doctor and had no error issues with software.  However, the issue still persists.  

David

[Drakster]

Hi @DDuke,

Thanks for getting back to me. 

I believe that there is corruption on the computer causing this. to correct this we need to remove everything and reinstall. 

If you're using a USB Cable connection between your printer and computer please disconnect that cable now. 

Remove Printer:

We will want a clean slate to install your printer on your Windows 10 computer. Therefore, I am going to have you ensure no trace of your HP Officejet Pro 8620 e-All-in-One Printer is currently showing installed on your computer. 

1. Click on your Start button

2. Just type Programs and Features. If a search doesn't automatically start, you may need to type Programs and Features in the 'Ask me Anything' box.

3. Click Programs and Features to launch the window.

4. In Programs and Features, a list of programs installed on your computer will populate. Please scroll down the list and look for your HP Officejet. If you see your HP Officejet listed, click it and choose Uninstall.

5. Please follow any onscreen prompts to complete the uninstall. Once the uninstall has completed successfully please close Programs and Features.

6. Next, click on your Start menu again

7. This time type Devices

8. Click Devices and Printers to launch the window.

9. In Devices and Printers look for your HP Officejet. If you see if please right click on it and choose 'Remove' or 'Delete'

10. Once your HP Officejet is no longer showing in Devices and Printers please click on any device under the Printers list once just to highlight it. Click Print Server Properties at the top

11. Click on the Drivers tab

12. Look for your HP Officejet driver. If listed, please click on it and choose Remove

13. Select Remove Driver Only

14. Select OK

15. Click Apply and OK under the Print Server Properties window.

16. Close Devices and Printers. Please proceed to the next step.

To prepare Windows for the installation: 

17. Disk cleanup in Windows 10
18. Use the System File Checker tool to repair missing or corrupted system files. It is always a good idea to back up your data before proceeding.
19. System file check (SFC) Scan and Repair System Files & DISM to fix things SFC cannot. 

20. Perform Clean Boot in Windows 10 / 8 / 7

Install Device: 

1. Please click here to download the Full Feature Software and Driver download for your printer
2. Once the download is complete please follow the onscreen prompts to install your printer
3. If using a USB Cable connection, leave the cable disconnected until the installer prompts you to connect it.

Once the install is complete please test printing. 

Source posted by my colleague X-23.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂