Pausing instant ink service while on vacation.

[BlBowens]

How to pause HP Instant Ink service temporarily?

[affableLJ]

I am providing you the link on a document that has information on your issue. This might help you.

http://support.hp.com/us-en/document/c03760650

Here is a quick snapshot of the document

[Bryan_P]

Hello BlBowens,

I would like to suggest to contact HP Instantink support team. I have attached the contanct links for US and UK.

http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

http://www8.hp.com/uk/en/contact-hp/phone-assist.html

-Bryan-

[BlBowens]

I'm afraid this did not resolve my question. The best I could do was cancel temporarily and then I was told to send the cartridges back after Feb 11. I can't. I'm gone for four months and away from my printer. A similar situation will happen again in the summer months. I'm sure others encounter this too. A provision needs to be made for temporary vacation holds.

[Bryan_P]

Hello BlBowens,

Understand your concern. That's why I believe it would be better if you give a call to Instantink support team to sort it out instead of cancelling.

-Bryan-

[affableLJ]

Thank you very much for your suggestion. I will pass this information to the appropriate team.

[JillSa · Accepted solution]

Hi,

Instant Ink service does not have the ability to stop or pause temporarily.  You would need to cancel and then re-enroll when you are ready to start back up.  I'll pass along the suggestion to the Instant Ink team for a "pause/vacation" service.

Thanks for your inquiry and I hope that answers your question.

Have a good day.