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‎03-22-2017 09:27 AM - last edited on ‎03-22-2017 10:18 AM by Retired

HP Recommended

I have tried resetting the printer which didn't help. I cannot see anything blocking the photo tray. The paper is in the tray without wrinkles or any obvious obstructions. My printer is HP ENVY 7645. How do I fix this error? Cindy68

2 REPLIES 2

‎03-22-2017 10:23 AM

HP Recommended

Hello,

 

You may also refer to the link below for the steps to resolve the Photo Tray Issue 

 

http://support.hp.com/in-en/document/c04760243

 

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
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I´m an HP employee

‎03-22-2017 10:23 AM

HP Recommended

Hi there,

 

You could start by taking a look at this document.

 

http://support.hp.com/us-en/document/c04760243

 

To help us help you more details about your enviroment (OS connection type etc) would be helpful.

JonW

I work for HP
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