• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-02-2015 12:24 PM

HP Recommended
Product: Photosmart 4785 Printer
Operating System: Microsoft Windows 7 (64-bit)

I have cleaned paper feed, reset the cartridges, unplugged and ran with no paper in it.    All with no difference in sound.   

It makes this awful noise when getting ready to print and then it prints fine.    No issues with printing, just this awful noise and no warnings coming up in printer.      What to do?   Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-05-2015 09:30 AM

HP Recommended

Hi @jla4,

 

Welcome to the HP Forums!

 

I understand that your HP Photosmart c4785 printer is making a loud griding noise. I am happy to look into this for you!

 

I would recommend to go through this guide, 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper, and watch this video:

 

 

As this will show you how to clean the printer's rollers.

 

Afterwards, I would then go through this guide, A 'Paper Jam' Message Displays for HP Photosmart C4600 and C4700 All-in-One Printer Series, and watch this video:

 

 

Just to verify there is no paper getting in the way of anything. If this does not resolve your issue, then most likely there is a hardware malfunction with the printer itself, probably a broken part that is loose, that you might not be able to see. If that is the case, I would then consider upgrading the printer. If you wish to do so, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

 

Hope this information is helpful, and have a great day! :generic:

 

“Please click the Thumbs up icon below to give me a virtual high-five for responding.”

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

3 REPLIES 3

‎05-05-2015 09:30 AM

HP Recommended

Hi @jla4,

 

Welcome to the HP Forums!

 

I understand that your HP Photosmart c4785 printer is making a loud griding noise. I am happy to look into this for you!

 

I would recommend to go through this guide, 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper, and watch this video:

 

 

As this will show you how to clean the printer's rollers.

 

Afterwards, I would then go through this guide, A 'Paper Jam' Message Displays for HP Photosmart C4600 and C4700 All-in-One Printer Series, and watch this video:

 

 

Just to verify there is no paper getting in the way of anything. If this does not resolve your issue, then most likely there is a hardware malfunction with the printer itself, probably a broken part that is loose, that you might not be able to see. If that is the case, I would then consider upgrading the printer. If you wish to do so, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

 

Hope this information is helpful, and have a great day! :generic:

 

“Please click the Thumbs up icon below to give me a virtual high-five for responding.”

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

‎05-06-2015 09:09 AM

HP Recommended

thank you, but nothing is working.....I did try all your suggestions watching the videos and that was a big help.    Thank you we are on our way to purchase another HP printer........

‎05-06-2015 09:16 AM

HP Recommended

Hi jla4,

 

You are very welcome!

 

Please consider marking Message 2 as 'Accept as Solution' if you found that my post was helpful!

 

Best of luck! :generic:

 

“Please click the Thumbs up icon below to give me a virtual high-five for responding.”

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.