Photosmart 7510 Scan to Computer is Currently Unavailable

[ljfrunner]

No matter what the IP address was assigned by the router or one st by the user it didn't matter. It remained on DHCP address. Installing a new router the problem immediately went away no matterr how many wireless devices were on the secure network. One week plus and no disconnect so far.

[karstenp]

Just tried it, pcwizard, but to no avail.

[pcwizard]

Hi ljifrunner,

Thank you for the update. I am glad to hear this issue has not came back for you. Have a wonderful weekend.

[pcwizard]

Hi karstenp,

At this point we have checked all possible causes for the issue you are describing. I would suggest you call our technical support at 800-474-6836. If you are OK with it an agent can log into the system, and check to see what is going on with this printer connection. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

[jwdouglas]

I get this same error all the time ("scan to computer is not available").

[pcwizard]

Hi jwdouglas,

Can you make a standalone copy from the printer?

Can you scan using the software on the computer?

How to Scan

[smiler13]

Hi,

I have the same problem with not being able to scan from my printer to my computer.  I can still print OK but no scanning either from computer or from printer to the computer.

My Printer, Computer and Router are all in the same room and I connect the printer wirelessly.  The scan to comupter funtion is already enabled but constantly trying to communicate.

Can you give me any guidance please.

[pcwizard]

HI smiler13, 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools