Photosmart 7520 Scanning Problem

[s_f]

Hi GaryTech1,
Can you please send me the fix? My app is not working at all and I tried your fixes. I'm now getting the message, Unable to connect to web services (although I am clearly connected).
I'd really appreciate your help!
Thanks!

[garytech1]

Hi s_f,

Please check your forum inbox.

[s_f]

Hi GaryTech1,
It took me a while, but your fix worked! Thank you so much!

[garytech1]

Great glad it worked for you! 

[s_f]

Actually, I spoke too soon. Now I am able to connect to web services, but I still don't get an email attachment when I scan to email. That part of the problem has not been fixed.

I saw another string indicating that HP may be doing an update on the scan to email application. GaryTech1, do you have any information about this?
Thanks!

[garytech1]

Hi s_f,

That's correct in the post above I mentioned the attachment issue is still being looked at.  The only workaround I can suggest is the Printer Control app.

When information comes available in regards to the attachment issue I will update this thread.

Hp Printer Control

[raarts]

Hi Gary,

I don't have much understanding of my printer all I know is I try to scan documents from the 7520 to my email adres and it gives the error message unable to connect to webservice. No scan is made, no email is received.

It seems to be the same error as the start of this topic and so I tried the different suggested solutions but both the reconnect of the router / printer and the manual adding of the DNS address have not solved the error message.

Hope you can help me.

[garytech1]

Hi Raarts,

Please check your forum inbox.  

[jgod44]

Hello,

I'm having the same problem as everyone else, and none of the fixes you posted are working.  Can you please send me info on the private fix you suggested?

Thanks.

[garytech1]

Hi jgod44,

Are you getting the unable to connect to web services when you click on the scan to email app?