Photosmart 7520 series is connected but mac can't find printer

[Potenza]

Hello.  My printer was connected wirelessly and was working great until recently.  It recognizes my router, sows the IP address, etc.  My Mac recognizes the printer in HP utility, but when I go to print, the computer can't find the printer.  Any suggestions?  Thanks. 

[Sunshyn2005]

Hi Potenza,

I understand your Photosmart 7520 is on the network, but the Mac can not print to it. Please try the steps below and then try again to print.

Reset Printing System

1. Click the Apple icon (   ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan  dialog box opens.
3. Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
4. Click OKto confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected

Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added by clicking the plus (+) symbol.

7. Click the plus symbol (if you are using Mac 10.7, 10.8 or 10.9, please ensure you are using the HP driver, not the AirPrint driver.

1. Select Add other Printer or Scanner                                                       
2. Select the printer you are adding and next to 'Use' you can the printer driver 

For older versions of the OS X, you can simply add the printer you see.

If the printer is not listed as available to add then we are experiencing an issue with the communication. Please let me know the outcome of this solution. I would be happy to hear this resolves the issue, but if for any reason it does not I will gladly offer additional support. Thanks.

[giraffe123]

Went through all the steps to reset new printer and got stuck when clicked on ADD and no printer options appeared. I typed HP Photosmart 7252 in seach box but nothing happens.  How do I add my printer.

[Sunshyn2005]

Hi giraffe123,

Please open the following link, click on 'What if No AirPrint Printer Found message displays on my Apple device; Printing Over a Wireless Network with Apple's AirPrint FAQs.

This document is intended for apple iDevices such as the iPhone and iPad, but I believe the solutions offered in the section I have directed you to will help with the issue you are experiencing.

If the issue persists, take a look at the following document; 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X. Although you are not seeing a printer offline message =, you are experiencing an issue with the connection and I believe this document can help.

[telephoneman]

my printer didn't show up 

[Potenza]

Thanks for the help. Per my IT guy, he had to set the router to a static address. I'm not an expert but I hope this helps.

[JonSalts]

when I get as far as clicking the "+" in the now-empty printers & scanners screen, there is no list to select from........

[jonnyhal]

I had the same problem with Photosmart 7510 -- I would be able to set it up on the network, even print with it.  And then when I'd come back later, it was gone.

The printer would say it was attached to the network, but my Mac couldn't find it.

Turns out I was on the wrong network.

We have wireless cable modem/router from Time Warner Cable that establishes its own network, and we have an Airport Extreme base station which establishes a different wireless network.

When starting up my Mac or bringing it out of sleep, it first sees the Time Warner Cable network and connects to that.  So when I tried to find the Photosmart printer, it indeed was not part of that network.

But when I changed over to my Airport Extreme network, lo and behold, there was the Photosmart printer.

Duh.

[swthng51]

I followed all of your directions but nothing populated in the add printer. So now I don't have a funtional printer