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jadfast
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Message 1 of 2
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Photosmart Plus ink cartridge dilemma

HP Recommended
Photosmart Plus B210e
Microsoft Windows 10 (64-bit)
Recently I got a pack of fresh ink cartridges for my B210e;
http://www.ebay.com/p/HP-D8J62BN-564XL-Color-Photo-Ink-Cartridge-Combo-Pack/1711741919

Problem is, I could not for the life of me get the black cartridge to insert into the slot, and upon further inspection, the tip of the connector on the cartridge was an inverted T, and the slot on the printer was an upright T. Is this a manufacturing error by HP or something? Because from where I come from, these things are a pain to order. Hopig for any insights on this.
1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 

@jadfast

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand you need assistance with replacing an ink cartridge on your HP Photosmart Plus B210e printer,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you ensured the cartridges you've received are genuine HP products?

 

Considering it's not ordered from HP, here's what you should know:

 

You could visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

  1. Go to HP SureSupply.

  2. If necessary, select your country/region.

    Figure : Country/region selector

    Selecting your country/region
  3. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.

You can also purchase genuine HP cartridges and supplies from other retailers.

 

View the following video or use the steps following to learn how to replace cartridges: Click here

 

Replacing cartridges

Follow these steps to replace the cartridges.

  1. Press the Power button to turn on the printer, if it is not already turned on.

  2. Wait until the printer is idle and silent before continuing.

  3. Open the ink cartridge access door.

    The carriage moves to the center of the printer.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Keep me posted, 

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers! 

Good Luck.

Riddle_Decipher
I am an HP Employee

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