• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-16-2014 09:51 PM

HP Recommended

I have a HP photosmart all in one printer. I am receiving a message of Print Cartridge Problem and the blue power light is flashing. I just installed both cartridges. I have never had this problem before. Please help!

1 REPLY 1

‎06-18-2014 10:28 AM - last edited on ‎03-07-2017 10:44 AM by HP Administrator

HP Recommended

Hello Blu2C, and welcome to the HP Forums, I hope you enjoy your experience!

 

I see you are experiencing cartridge issues.  I would like to help.

 

I would recommend removing your cartridges, and performing a power reset on your printer.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.

 

I would also recommend following this document on A 'Cartridge Problem,' 'Cartridge Failed,' or 'Incompatible Cartridge' Error Message Displays on the...

 

Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!

 

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!

Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.
Tags (1)
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.