Print Photos from Chromebook

[Bobkins22]

Hi, I have just picked up an ENVY 5640 as I needed a printer compatible with my Acer Chromebook. I've connected the printer to my laptop via wireless and i've printed documents successfully.

However, I've loaded photo paper correctly into the photo tray and tried to print a photo however it has just printed on paper (I selected photo tray in the advanced print settings on my chromebook). Searching google, a google forum stated it's the printer manufacturer that I need to contact as it's not a Google issue.

Can you help please as I desperately need to print some photos for Christmas presents!!

Thank you. 

[MKazi]

@Bobkins22

Welcome to HP Support Forums. 🙂 I appreciate you taking the time to post your query here. I came across you post and would like to help. I understand that you have an HP ENVY 5640 e-All-in-One Printer and the printer does not pick the photo paper from the photo tray. Instead, the printer picks the paper from the main tray. I appreciate the steps you have performed and have certainly done a good job.

I recommend you to perform the below steps to isolate the issue and arrive at a solution: 

1. Open the Chrome browser , and then sign in to your Google account.

2. Go to Google Cloud Print Print Jobs.

3. Click Print, select Upload file to print, and then click Select a file from my computer.

4. Select the document you want to print, and then click Open.

5. From the Google Cloud Print window, select your printer, and then click Print.

6. Change print settings (select photo tray), and then click Print again.

Please refer to more information on Using Google Cloud Print with Your HP Printer. These solutions are explained in detail in this document: 

Let me know the outcome. Cheers! 🙂

[Bobkins22]

Hi, I've done that. It still prints on paper.

[MKazi]

@Bobkins22

Thanks for replying with the results. 🙂 Please remove the normal paper out and let only the photo paper be in the photo tray. This way let us check if the printer senses the photo paper and picks it up. 

Let me know. Thanks again! 🙂

[Bobkins22]

HI, no, the printer just tells me to load paper.

[MKazi]

@Bobkins22

Thank you for replying with the quick update,

Here's what you'll need to know if using google-print App is your priority, as I've mentioned there are alternate ways of doing the same, nevertheless, I will need you to check the below articles:

Printers compatible with Google Cloud Print: - Click here

Once, you've confirmed that the printer is compatible you will need to register your HP printer on google cloud print: Click here for the tutorial video on YouTube.

For more steps and details: Click here

Thank you for posting in the HP Support Forum.  Have a great day!
Regards,

[Bobkins22]

I have done all of that, it is all correct as I can print regular documents, just not photos.I only bought this printer as it was supposedly compatible with my chromebook and I need to print photos regularly. 

Can you please confirm if it is possible to print photos?

[MKazi]

@Bobkins22

Hello there! Yes, the printer is capable for printing on photo paper. I suggest you to make a copy on the photo paper and check. If the printer makes a copy from the photo tray then the printer hardware should be fine. Let me know how it goes. Thanks! 🙂

[Bobkins22]

The printer will print a photo from the photo tray if I send from my iPhone but it will not print from the photo tray if I send from my chromebook.

[Bobkins22]

It appears it's to do with the compatibility between the chromebook and the printer however as I have said, it prints documents fine it is just photos. Is this a fixable problem?